Service Level Statement (SLA)

Quantaps aims to keep its site, ordering flow, and core service infrastructure consistently available throughout the year. Because digital services depend on internal systems as well as third-party networks, platforms, and providers, uninterrupted operation at all times cannot be guaranteed.

Quantaps aims to respond to support requests within practical operational windows. These timings reflect standard service targets rather than fixed or guaranteed deadlines.

Actual response times may vary during periods of high volume, maintenance activity, payment review, or platform-wide disruptions affecting order processing.

Regular maintenance is part of keeping Quantaps stable, secure, and operational. When possible, planned maintenance is scheduled and communicated ahead of time to reduce disruption.

Quantaps is not responsible for interruptions, delays, access restrictions, or service changes caused by third-party services or public platforms, including payment processors, hosting infrastructure, APIs, and social media networks.

This includes but is not limited to downtime, algorithm changes, rate limits, account restrictions, platform policy updates, delivery instability, or technical failures originating outside Quantaps systems.

Quantaps uses secure server configurations, SSL-protected connections, and standard operational safeguards to help protect data and platform integrity. These controls are designed to reduce risk, not to eliminate all possible threats.

This service level statement may be revised when operational needs, infrastructure changes, legal requirements, or platform conditions make updates necessary.

Unless stated otherwise, revised terms become effective upon publication on this page.

If you need clarification about this SLA, service availability expectations, or operational scope, you can contact Quantaps through the channels below.