Service Level Statement (SLA)

Quantaps aims for high availability across all services. However, due to the nature of digital infrastructure, a 100% uninterrupted service guarantee is not feasible. This SLA explains our service performance targets, maintenance practices, and the limits of our responsibilities.

1. Service Availability

Target availability:

• 99.0% annual uptime
• Planned maintenance is announced in advance when possible
• Emergency maintenance may be performed without notice (no guarantee)

2. Support & Response Times

Target response times for support requests:

• Weekdays 12:00–20:00 → within 1–6 hours
• Weekends → within 2–10 hours
• Urgent cases → prioritized based on availability

Response times are not guaranteed; they represent typical targets.

3. Maintenance

• Planned maintenance is communicated in advance when possible (ideally 12–24 hours)
• Emergency security patches may be applied without prior notice
• PayTR, social media APIs, and other third-party systems may operate outside this SLA

4. Limitation of Liability

Quantaps is not responsible for losses resulting from third-party services and platforms (PayTR, Instagram, TikTok, Telegram, etc.), including outages, algorithm changes, or access restrictions.

Interruptions originating from servers, APIs, payment providers, or social media platforms are outside the SLA scope and do not create an entitlement to compensation or refunds.

5. Data Protection & Security

All data is protected using 256-bit SSL and secure server configurations. However:

• Complete immunity from cyber attacks cannot be guaranteed
• Quantaps cannot be held liable for damages caused by third-party attacks beyond our control

6. SLA Updates

This SLA may be updated when necessary. All changes take effect immediately upon publication.

Contact

For questions about this SLA: